Returns

D Glam Shop Boutique Return Policy

At D Glam Shop Boutique, we are committed to providing quality products and excellent customer service. To maintain the highest standards of hygiene and product quality, we only accept returns under the following circumstances.

Eligible Returns

Returns are accepted only if one of the following applies:

  • The item is unused, unworn, and in its original condition with all original tags attached.

  • You received the wrong item that does not match your order.

  • Your item arrived damaged or defective upon delivery.

Return Requirements

To qualify for a return:

  • You must contact us within 7 days of receiving your order.

  • The item must be in its original packaging whenever possible.

  • Items must be free of stains, odors, pet hair, perfume, makeup, deodorant marks, or any other signs of wear.

  • Proof of purchase and clear photos of the item (including any damage or the incorrect item received) must be provided with your return request.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Items that have been worn, washed, or used.

  • Items that are damaged due to customer misuse or improper care.

  • Items returned without original tags.

  • Sale, clearance, or final sale items.

  • Gift cards.

  • Any return request that does not meet the eligibility requirements listed above.

Wrong Item or Damaged Item

If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item and packaging. Once your claim is reviewed and approved, we will provide instructions for returning the item and arrange for a replacement or refund, as appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • Receiving the wrong item, or

  • Receiving a damaged or defective item.

In these cases, D Glam Shop Boutique will provide a prepaid return shipping label.

Contact Us

To request a return, please contact us with your order number and reason for the return before sending any items back.

Thank you for shopping with D Glam Shop Boutique. We appreciate your support and look forward to serving you again!