Refund policy

Effective Date: 25 January 2024. 

Thank you for shopping with D Glam Shop Boutique. We strive to provide our customers with a unique and satisfying shopping experience. Please carefully review our Return and Refund Policy outlined below:

1. All Sales Are Final:

  • We do not accept returns or exchanges on any products unless the item received is damaged or defective.
  • We highly recommend reviewing product details, sizing information, and colors before making a purchase to ensure it meets your preferences.

2. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order.
  • To expedite the process, provide clear photos of the damaged or defective item, as well as the packaging it arrived in. Clothes must be unworn and in original packaging.
  • We will assess the situation promptly and provide instructions for the next steps, which may include a replacement or refund at our discretion.

3. Cancellations:

  • We do not accept order cancellations once the order has been processed and shipped.
  • Please double-check your order before confirming the purchase to avoid any inconvenience.

4. Shipping Costs:

  • Shipping costs are non-refundable.

5. Limited Liability:

  • D Glam Shop Boutique shall not be liable for any indirect, consequential, or incidental damages arising out of or in connection with your purchase, use, or inability to use the products.

6. Contact Information:

  • For inquiries related to our Return and Refund Policy, please contact our Customer Service team via email: support@dglamshopboutique.com or phone number: +813-391-1069.

7. Modification of Terms:

  • D Glam Shop Boutique reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

By completing a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this Return and Refund Policy.

Thank you for choosing D Glam Shop Boutique. We appreciate your understanding and cooperation.

Sincerely,

D Glam Shop Boutique

Email: support@dglamshopboutique.com